1. Website Terms & Conditions
The terms ‘EEC’ or ‘Moscow State Circus’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The European Events Corporation Limited, Hub one, First Floor, Units 204 &206 The Innovation Centre, Venture Court, Queens Meadow Business Park, Hartlepool, England, TS25 5TG Company registration number 07442528. Registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
2. General Terms & Conditions
EEC Ltd and Moscow State Circus reserve the right to request and carry out bag searches on at the circus. You may be denied entry if you refuse a request to be searched. Please be patient when entering the circus and allow extra time when planning your visit. We stress that there is no specific intelligence relating to any threat to circus-goers, and thank you for co-operating with our wish to keep you safe.
Customers are required to collect tickets 30 minutes before the advertised start time of the performance. This applies to all sales including phone and internet bookings.
Seats must be occupied 15 minutes before the advertised start time, or we reserve the right to refuse admission.
Sales by phone, by internet, and some sales in person will attract a booking fee. Booking fees may vary according to the service provided.
Tickets may be available from several sources and these may have varying offers, charges, allocations or availability.
Booking by phone
Our phone lines are open daily including Sundays and Bank Holidays.
Calls are charged at your standard network charges.
You will have to collect your ticket from the circus ticket office on arrival.
Booking in person
The ticket office at the circus is open to callers on each day of our visit, from 9am until 9pm and or other advertised dates and times.
We welcome payments by cash, cheque, most major credit or debit cards.
A booking fee may be charged per transaction.
On-line booking is available at all times through our website ticketing partners: www.moscowstatecircus.com
Online tickets are available normally on the day of the performance but subject to the availability and cut off times of our ticketing partners.
You will receive an email ticket and or booking reference and this should be shown at the box office.
A booking fee maybe charged per transaction.
In the event that ticketing partners advise you that tickets are not available we advise you to contact our box office on 020 3375 3970 where tickets may still be available.
At busy times we have a collection only point to help you collect pre-paid tickets quickly and easily.
Refunds & exchanges
We regret we are unable to make refunds for tickets once they have been paid for. Tickets purchased at our on-site ticket office can however, be returned for re-sale and an administration charge of £1 is charged where tickets are successfully sold. Moscow State Circus reserves the right to sell its own tickets first. This does not affect your statutory rights.
Discounts & group bookings
Discount vouchers are distributed for certain performances. These must be presented at the time of purchase. The conditions of use are stated on the voucher and such discount vouchers cannot be used with any other offer or against tickets already purchased.
Discounts are available for group bookings. These must be arranged and pre-paid by phoning 020 3375 3970.
Other special offers may be advertised and may vary by date or location.
Children under the age of two years are permitted to sit on parent/guardian’s lap and no ticket purchase is necessary.
Children of two years and over are required to occupy a seat and a ticket must be purchased.
Persons of sixteen years and more are considered adults.
Children under the age of 12, if not accompanied by a responsible adult, are not permitted entry into the circus.
Each performance lasts approximately two hours twenty minutes, including an interval. Please note that, because this is a live event, the duration can vary without prior notice.
Light refreshments, hot food and circus souvenirs are available before the show and until the end of the performance interval.
We provide a parking area for prams and pushchairs at the entrance and you are welcome to leave these here at your own risk. Fire regulations do not permit prams or pushchairs within the seating areas.
The Big Top is heated as required.
The performance may include bright or flashing lighting, non-particle smoke effects and loud sound effects.
The performance is produced with regard to eradicating physical reaction triggers.
We endeavour to provide clean toilet facilities at every venue.
We offer customers ‘cashback’ with credit or debit cards a fee maybe charged.
Still and video photography
This is an interactive performance. Please do not switch off your phones Instead; Tweet, Text, Instagram Facebook all you like. Photography without flash and Video Filming – for private use is encouraged. (Commercial photography and video filming is not permitted without prior agreement and payment of a location fee and performers fees). You must turn off your ringer on your phone and be considerate at all times to people around you watching the performance. Anyone not being considerate will be informed to stop using their phone or handheld device.
Facilities for the disabled, the physically impaired, and wheelchair users.
Point of sale
Reserved parking space will be available, with regard to site and health and safety restrictions, to those with mobility difficulties.
A front of house assistant remains on duty outside the ticket office, to assist as required.
Our ticket office staff are able to recommend the most appropriate seating/space for each individual.
They will communicate with door staff, to alert them to any arrangements that may be required in advance of the individual going into the tent.
The entrance is clearly identified by temporary flooring, which is periodically checked for stability.
Front of house assistants will make space available for storage of any personal belongings as necessary, within the designated area inside the foyer tent.
No dogs with the exception of dogs for the disabled, guide dogs, or hearing dogs are allowed onto the circus premises.
The door attendants escort every member of the public to their seats.
Circus staff are clearly identified by their uniform.
Our designated wheelchair spaces are within the best seating section (Ringside) and available at the cheapest admission price.
Physically impaired groups
We offer ringside seating at special rates for each person in a group, with no charge for essential helpers or carers.
Please note that this facility is not available at every performance.
Tickets must be booked and paid for in advance by calling 020 3375 3970
Dogs for the disabled
We welcome dogs for the disabled, guide dogs and hearing dogs.
Those with a dog may select any seat price, and will be placed within the ringside seating adjacent to this area.
Water for dogs is available on request.
Please inform us when you will be accompanied by your dog so that we can ensure adequate space is made available.
Interaction with children / Child Protection policy
We’re sure, as you would expect, Moscow State Circus is committed to safeguarding the welfare of children and young people. In this respect Moscow State Circus acknowledges its position as a powerful medium of influence. Moscow State Circus has a duty of care to protect its own staff in this respect
In pursuance of our policy we undertake that:
Moscow State Circus staff who you meet are in compliance with Moscow State Circus commitment; Moscow State Circus staff will not be placed in a caring or supervisory position, without your express written agreement which has been made in advance of the visit event etc.
Moscow State Circus staff will not ask for the personal details or contact details of any young person or offer their own details. Only generic Moscow State Circus contact details will be provided.
For our part we ask that you undertake that:
You will not leave any unaccompanied child or children with Moscow State Circus staff without our express written agreement made in advance of the visit or event.
You will inform your child/ children that they must not ask any Moscow State Circus staff for their personal details or give their personal details to any staff member, and that they must not approach Moscow State Circus staff unless accompanied by a parent, teacher, carer or other responsible person.
The Lost Children Point for the circus is clearly marked normally at the cafe in the foyer tent.
The management reserves the right to refuse admission.
Due to the hazardous nature of circus performance we reserve the right to alter the advertised programme at any time.
Parents/guardians are responsible for the children in their care. Please ensure that they remain seated, do not touch or distract the performers, and take proper care at all times.
Moscow State Circus takes no responsibility for loss or damage to property, howsoever caused.
The Moscow State Circus name, logos and images are copyright.
This policy may be revised at any time.
IN A FAMILY TICKET OR SOCIAL MEDIA COMPETITION WINNERS
The prize is a Family ticket for 2 Adults and up to 2 Children, There is no cash alternative. All competition entrants must “Like” Moscow State Circus Facebook fan page, and comply with any other stated conditions of the competition and respond through Facebook or the corresponding social media site only. The competition is only open to people aged 18 or over in the UK. The competition is not open to employees of Moscow State Circus, their subsidiaries, families, agents, their affiliates or anyone involved in the competition. The winner will be the first entry drawn at random on the advertised closure date and will be notified by Facebook message only. Only correct & completed entries will be entered into the prize draw. The judge’s decision is final and no correspondence will be entered into. In the event of the winner not being able to accept the prize they can (when agreed by Moscow State Circus) nominate a family member to accept on their behalf. The prize is awarded conditionally upon acceptance and if a winner is unable to be contacted after a reasonable period or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at Moscow State Circus discretion. No purchase necessary. Moscow State Circus reserves the right to substitute the prize for one of its choosing which has a value the same or greater than the original prize, in the event of circumstances outside its control. The prize is subject to availability and change. Entry into the prize draw will constitute acceptance of these Ts&Cs. Promoter: European Events Corporation Ltd t/a Moscow State Circus.
Revision: July 2017